Welcome to JuicyHookah.com. If you continue to browse and use this web site, you are agreeing to comply with and be bound by the following terms and conditions of use.

The term "JuicyHookah.com" or "us" or "we" refers to the owner of the web site whose registered office is 2925 N Wood Ave, Linden, NJ 07036. The term "you" refers to the user or viewer of our web site.

JuicyHookah.com reserves the right to modify these Terms of Use at any time. You agree to review the these Terms of Use each time you place an order to be aware of such modifications.

All orders placed through the website are subject to JuicyHookah's acceptance, which is in its sole discretion. Without limitation, this means that JuicyHookah.com may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, JuicyHookah.com shall issue a credit to your credit card account. 

By entering or purchasing from this website I certify I am at least 21years old and consent to an age and identity verification to validate the information I have presented. I understand that misrepresentation such as my age or identity may be punishable by law. 

All trademarks appearing on the service are trademarks of their respective owners.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, JuicyHookah.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. JuicyHookah.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

JuicyHookah.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New Jersey state. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

By placing International order you agree and accept all risks and liabilities for importing tobacco into your country. JuicyHookah.com is not responsible for knowing or enforcing tobacco product importation laws of your home country, it is your responsibility to know your local laws and abide by them.

Orders returned back due to return/exchange or customs/duties not paid will incur a 15% restocking fee and shipping costs will not be refunded.
We do not take responsibility for any items confiscated or lost along the way. If a package is returned to us after 60 days of the original purchase date, a refund cannot be applied.

DOMESTIC ORDERS: USPS is the default shipping method for domestic shipments within the 48 lower states. Delivery time is usually within 1-5 business days.

INTERNATIONAL ORDERS: Orders are billed in U.S. dollars. Please note that the customs office of your country may impose additional duties on your order. Any additional duties assessed on an order are the responsibility of the recipient listed on the package. We strongly advise you to contact your local customs agency for duty information and be prepared to pay any duty fees required by your government. It is the sole responsibility of the customer to ensure that the importation of shisha tobacco and/or hookah products is permissible by law within their country of origin.
Refused international orders are subject to a 15% restocking fee (25% after 30 days) upon return to our warehouse. No refund will be provided on orders returned after 60 days since the purchase. International shipping ship times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country`s post office and time to process shipments through customs. International order shipping estimates do not include customs clearance times.

• It is possible that customs may choose to inspect and apply customs fees to your order. This choice is made completely at their discretion.
• You will be responsible for any additional customs fees applied to your import.
• If fees are applied to your order, you may be able to refuse payment and have the package sent back to us. We can refund your payment once the package arrives back at our warehouse.
• Packages that are refused/prohibited by customs and returned to our warehouse will be subject to a 15% re-stocking fee (25% after 30 days) and we will not be able to reimburse the cost of shipping. No refund will be provided on orders returned after 60 days since the purchase.
• It is highly recommended that you research and understand your country`s tobacco importation laws and customs processes before placing an international order. While we hold ourselves accountable for the products and shipping, JuicyHookah.com waives any responsibility relating to customs import fees, restrictions, or seizures. 

EU CUSTOMERS:

GENERAL DATA PROTECTION REGULATION NOTICES

COOKIES:

We use cookies for basic website functionality, to personalize content and analyze our traffic. Some cookies enable core functionality like page navigation, cart status, and access to pages requiring login. Other cookies help the website remember your site preferences so we can provide you with a customized experience. We also use cookies to collect information about how you interact with the website, like the pages and products you view and the orders you place.  

PRIVACY POLICY:

If you are visiting JuicyHookah.com from an EU country, any data we collect during your visit is protected by the rights set forth in the General Data Protection Regulation (GDPR). The following outlines what data JuicyHookah.com collects, how we use that data, and how you can exercise the rights provided to you under the GDPR.

Why do we ask for your consent just to use the JuicyHookah.com website?

When you visit our website, JuicyHookah.com uses cookies, Google Analytics and other third-party services to analyze website usage in order to improve the user experience. By visiting our website, you share your approximate location (IP Address), which is considered your private information. This is the reason we are asking for your consent to access our website.
If you decline to share personally identifiable information with us, or refuse the use of cookies, unfortunately, we are unable to provide you with access to our website.  

What other information does JuicyHookah.com collect?

While you visit JuicyHookah.com, we collect browsing information, including the pages and products you visit. This information is kept anonymous (even after your initial consent to enter the website) until you log in, purchase something, or otherwise provide us with personally identifiable information, such as your email, shipping address or phone number.
Other than your IP Address, information collected by Google Analytics and other third parties while you browse is mostly anonymous browsing and device information.
JuicyHookah.com also collects all information you provide to us as part of a transaction, customer service interaction or subscription sign up. This information may include your name, email address, shipping and billing addresses, payment information and transaction details.  

How we use the information we collect:

We use the information we collect in a variety of ways when providing services and operating our business, including the following.

Operations
We use the data to process the services you request, including fulfilling your orders, handling your service or rental reservations, or providing customer service. This includes calculating sales tax and shipping rates, processing credit cards or other payment methods, and generating shipping and return labels.

Website Functionality
We use the data to alter website functionality based on preferences or actions you take. For example, if you choose to view 100 products per page, we will retain that information and the next time a list of products is shown to you, it will be in batches of 100.
JuicyHookah.com or third parties we work with may display messages and offers based on your location, whether you are a new or repeat visitor, what you viewed on our website, or other ways you interact with our website.

Improvements
We use the data to understand usage trends and preferences, which we use to improve website features and functionality, identify new products and services, refine our offers and make changes to our operations.

Communication
We may use your email address or other information to contact you about order related services like order confirmations, shipping notifications, return confirmations, pick up notices, electronic gift cards and other transaction-related communication.
With your consent, we may also contact you about abandoned carts, offers, promotions and events from JuicyHookah.com or third parties we work with. If you have already opted in to email communication or were inadvertently included on a promotional email and would like to opt
out of such emails in the future, please follow the opt out instructions on the email you received, or contact us at [email protected].
Please note that we may retain personally identifiable information related to transactions entered between you and JuicyHookah.com. We may also retain this information when we believe we have legitimate reason to do so, such as for backups, archiving fraud prevention and abuse, analytics, or satisfaction of legal obligations.

Your right to access, correct and delete your data:

JuicyHookah.com will provide you with reasonable access to the personal data that you may have provided while using JuicyHookah’s services. If you wish to access or amend any personal data we have about you, or to request that we suspend collection of or delete any information about you, you may contact us as set forth in the Contact us section below.

International privacy laws:

If you are visiting JuicyHookah.comfrom outside the United States, please be aware that you are sending information, including personally identifiable data, to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, if we have legitimate business reasons to do so. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and usage of your personal data will continue to be governed by this policy, and all third parties we work with, regardless of their country, are required to have privacy policies that follow the principles outlined in the General Data Protection Regulation.

How to contact us:

You may contact us at any time to:

- Request access to information that JuicyHookah.com has about you.

- Correct any information that JuicyHookah.com has about you.

- Delete information that JuicyHookah.com has about you.

If you have additional questions about JuicyHookah’s collection and storage of data or wish to request a change in how we handle your data, please contact us at: [email protected]

We will respond to all reasonable requests within 30 days.